I. General Terms and Conditions (GTC)

These General Terms and Conditions (hereinafter: "GTC") set out the rights and obligations of Longevity Solutions Hungary Kft. (hereinafter: "Service Provider") and the customer (hereinafter: "Customer") who uses the electronic commercial services provided by the Service Provider through the website https://tberci.com (Service Provider and Customer hereinafter jointly: "Parties").

The GTC applies to all legal transactions and services carried out through the website https://tberci.com, regardless of whether performance takes place from Hungary or abroad, by the Service Provider or by its contributor.

1. Details of the Service Provider

The owner and operator (Service Provider) of https://tberci.com:

Details of the hosting provider:

2. General information

• 2.1. These GTC apply to all electronic commercial services provided in Hungary through the online store found on the website https://tberci.com (hereinafter: "Website") (hereinafter: the "TBERCI" Online Store). Furthermore, these GTC apply to any commercial transaction in Hungary concluded between the Parties defined in this contract. Purchases made in the "TBERCI" Online Store are governed by Act CVIII of 2001 on certain aspects of electronic commercial services and information society services (the "E-Commerce Act").
• 2.2. Purchases in the "TBERCI" Online Store are possible via an order placed electronically together with immediate payment by bank card, in the manner set out in these GTC.
• 2.3. Registration is not required to make a purchase in the "TBERCI" Online Store, but the applicable order form must be completed as set out in the GTC and the Privacy Notice.
• 2.4. After placing an order, the contract may be freely modified or cancelled without consequence until its performance. This can be done by e-mail. The contract concluded between the Parties by means of the order, in Hungarian, is deemed to be a contract concluded in writing, in accordance with the terms of the GTC and the Privacy Notice.
• 2.5. The language of the contract is Hungarian.
• 2.6. The Service Provider is not subject to the provisions of any code of conduct.

3. Ordering and the purchasing process

• 3.1. By placing an order on the Website, the Customer declares that they have read and accept the terms of these GTC and the Privacy Notice published on the Website, and consent to the data processing described in the Privacy Notice.
• 3.2. The Service Provider bears no responsibility whatsoever for delivery delays or other problems or errors resulting from incorrect and/or inaccurate data provided by the Customer.
• 3.3. Any product available in the Online Store may be ordered. The Customer can obtain information about the properties, characteristics of the products and the conditions of ordering on the specific product page. If more information is needed regarding the quality, essential characteristics, use or usability of any product on the Website, please contact the Service Provider using the contact details provided.
• 3.4. The purchase price is always the amount indicated next to the selected product, which, unless otherwise indicated, already includes value added tax. Whether the purchase price of the products includes the cost of delivery can be found directly in the product description.
• 3.5. The Service Provider reserves the right to change the prices of products that can be ordered from the Website, provided that any change takes effect upon publication on the Website. Such changes do not adversely affect the purchase price of products already ordered.
• 3.6. If, despite the Service Provider's due care, an incorrect price appears on the Website (e.g., a price significantly different from the well-known price, or a price of "HUF 0" or "HUF 1" appearing due to a system error), the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, upon becoming aware of which the Customer may withdraw from their intention to purchase.
• 3.7. The Service Provider only accepts an order placed via its Website if the Customer has completed all fields required for the order in full. The Service Provider bears no liability for errors resulting from incorrect and/or inaccurate order data.
• 3.8. Orders can primarily be placed in the "TBERCI" Online Store, following product selection. After written coordination, an order placed by e-mail is only possible following confirmation. Orders by phone or fax are not possible.
• 3.9. The Customer may order the selected products by completing the form on the WooCommerce platform. A separate delivery and billing address may be provided. Clicking the "Pay" button initiates payment by bank card, finalizing the order.
• 3.10. Following successful payment by bank card, the system begins processing the order to the extent stock is available.
• 3.11. Following successful payment, the Service Provider sends an automatic confirmation by e-mail and issues an electronic invoice through the billingo.hu system.
• 3.12. In the case of a physical product, the order data is forwarded to the logistics partner for packaging. For orders placed on a business day before 12:00 noon, delivery takes place within 24 hours (or on the next business day).
• 3.13. In the case of a digital product (e.g., e-book, video), the order data is forwarded to the e-mail system within 10 minutes at the latest, which automatically sends the product or the download link.
• 3.14. If the Customer notices an error after submitting the order, they must report it to the Service Provider without delay (within 30 minutes on a business day in the case of a physical product).
• 3.15. The order constitutes a contract concluded by electronic means in accordance with the Hungarian Civil Code (Act V of 2013), the E-Commerce Act (Act CVIII of 2001), Government Decree 45/2014 (II.26.), and Directive 2011/83/EU of the European Parliament and of the Council.
• 3.16. Once the parcel is handed over to the courier service, the courier sends a notification with the expected delivery time and the tracking number.
• 3.17. In the event of a failed payment, the Customer is redirected by the system to a separate page and receives a reminder e-mail.

4. Delivery terms

4.1. Domestic home delivery: Ordered physical products are delivered by GLS General Logistics Systems Hungary Csomag-Logisztikai Kft. (2351 Alsónémedi, GLS Európa u. 2., Hungary).

• Within Hungary, the delivery fee is HUF 1,990 gross (or the fee individually indicated on the product page).
• Delivery time for in-stock products: 1 business day. Delivery takes place on business days between 8:00 a.m. and 5:00 p.m., with prior notice.

4.2. International delivery: Carried out according to an individual rate based on the destination country, automatically calculated at checkout.

5. Payment terms

5.1. Online payment by bank card: Payment is made in advance at the time of ordering, via the PayLike online card acceptance system. The online store does not process or store any bank card or account data.

5.2. If the Service Provider is unable to fulfil the order, the purchase price of the missing product will be refunded to the Customer's account within 30 days at the latest.

6. Right of withdrawal

• The right of withdrawal applies exclusively to natural person purchasers acting outside the scope of their trade, occupation, or business activity ("Consumer").
• The Consumer is entitled to withdraw from the contract without giving a reason within 14 (fourteen) days of receiving the product. The right of withdrawal may also be exercised in the period between the conclusion of the contract and receipt of the product.
• Exceptions to the right of withdrawal: The Consumer is not entitled to the right of withdrawal in the case of sound or video recordings, or software, supplied in a sealed package that has been unsealed after delivery; in the case of custom-made or personalized products produced at the Consumer's express request; and in the case of digital content not supplied on a tangible medium, if performance has begun with the Consumer's prior express consent.

6.1. Procedure for exercising the right of withdrawal

7. Warranty (guarantee)

• 7.1. Mandatory guarantee: Under the Civil Code and Government Decree 151/2003 (IX.22.), the Service Provider is subject to a guarantee obligation for durable consumer goods. The guarantee period begins upon delivery of the product.
• 7.2. The Service Provider is only exempt from liability if it proves that the defect is attributable to improper use of the product or arose after performance.
• 7.3. A claim for statutory warranty and guarantee, or for product warranty and guarantee, cannot be enforced simultaneously and in parallel for the same defect.

8. Warranty for defects

8.1. Statutory warranty (kellékszavatosság)

• In the event of defective performance, the Consumer may assert a statutory warranty claim within a limitation period of 2 years from receipt of the product (1 year for non-consumers):
• The Consumer may request repair or replacement, unless this is impossible or would involve disproportionate additional cost for the Service Provider.
• The Consumer may request a proportionate reduction of the consideration, may repair the defect themselves at the Service Provider's expense, or may withdraw from the contract (withdrawal is not available for an insignificant defect).
• The defect must be reported without delay after its discovery, and no later than within 2 months.
• Within 6 months of performance, no proof other than reporting the defect is required, unless the Service Provider proves that the defect arose after delivery. After 6 months, the Customer must prove the origin of the defect.

8.2. Product warranty (termékszavatosság)

• In the event of a defect in movable property, the Consumer may request the manufacturer or distributor to repair or replace the product within 2 years of it being placed on the market.

9. Liability

• 9.1. The information on the Website is provided in good faith and is for informational purposes only; the Service Provider assumes no responsibility for its accuracy.
• 9.2. The Customer may use the Website solely at their own risk. The Service Provider excludes all liability for material and non-material damages arising from such use, except for damages caused intentionally, by gross negligence, by a criminal offense, or damages affecting life or bodily integrity.
• 9.3. The Service Provider assumes no responsibility for the content of external links or for the data processing practices of other service providers.

10. Copyright

• 10.1. The Website and its entire content (texts, graphics, layout, software solutions) are protected by copyright. All rights reserved.
• 10.2. The content may only be saved or printed for private purposes. Any other use is permitted only with the prior written consent of the rights holder.

11. Remedies and Conciliation Boards

11.1. Customer service and complaint handling

The Service Provider investigates written complaints within 30 days and provides a reasoned reply. Records are kept for 5 years.

11.2. List of competent Conciliation Boards

11.3. Judicial proceedings: The Customer is entitled to enforce their claim within civil proceedings (in accordance with the Civil Code and Act CXXX of 2016).

11.4. Consumer Protection Authority: A complaint may be filed with the district office competent for the Customer's place of residence (https://jarasinfo.gov.hu/).

11.5. Online Dispute Resolution Platform (ODR): Available on the EU's online dispute resolution platform.

12. Miscellaneous provisions

12.1. The Service Provider reserves the right to unilaterally amend these GTC, which it publishes on the Website.

Dated: Budapest, 07 August 2024 (Updated: 03 September 2026)

Longevity Solutions Hungary Kft. – Bertalan Thuróczy, Managing Director

II. Privacy Notice (GDPR)

Longevity Solutions Hungary Kft. (registered office: 5085 Rákóczifalva, Rózsa u. 84., Hungary, tax number: 32617193-2-16, company registration number: 16-09-022489) as data controller provides the following information in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (GDPR).

1. Contact details of the data controller

2. Data processing principles

The data controller respects and enforces the principles of lawfulness, fairness and transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality, and accountability.

3. Data processing related to operating the online store and to purchases

Duration of processing: For accounting documents, at least 8 years under the Accounting Act. For contractual data, the 5-year civil-law limitation period; for other data, until deletion of the registration or withdrawal of consent.

4. Use of cookies

5. Newsletter and Direct Marketing (DM)

The data controller may send informational newsletters and promotions to subscribers based on consent (Section 6 of Act XLVIII of 2008 and GDPR Art. 6(1)(a)). Unsubscribing is always available free of charge and without restriction via the link at the bottom of the messages.

6. Complaint-handling data

In the case of a consumer complaint, the processing of the relevant data (name, e-mail, phone number, address) is based on a legal obligation (GDPR Art. 6(1)(c), Section 17/A of Act CLV of 1997). The complaint record and related documents must be retained for 3 years.

7. Data processors and transfer of data to third parties

8. Rights of data subjects and remedies

• Right of access (GDPR Art. 15): The right to request information about the data processed.
• Right to rectification (GDPR Art. 16): Correction of inaccurate data.
• Right to erasure ("right to be forgotten", GDPR Art. 17): Deletion of data, except for mandatory data processing.
• Right to restriction of processing (GDPR Art. 18).
• Right to data portability (GDPR Art. 20).
• Right to object (GDPR Art. 21): In the case of processing based on legitimate interest or direct marketing.